Refund Policy
Before 5pm on 30th of month
We commission all jewelry on the 30th of each month. You are entitled to cancel your order until 5pm on the 30th of the same month your order was placed in, without giving any reason for doing so. A full refund will be issued minus any bank fees incured. We will reimburse you no later than 10 days from the day you notify us. We will use the same payment method orginally used by you.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by e-mail (you may use the Contact Us page).
After 5pm on 30th of month
After 5pm on the 30th of the month that your order was placed, your custom order may no longer be cancelled, or refunded. We will however assist with reselling your item on your behalf if required. There is a NZ$30 fee to cover our time and effort, to resell an item.
Return Policy
We are delivering completely customised goods and as such can only accept returns for reasons of hardware failure or workmanship issues.