Timeframe

We work on a monthly commissions basis.

We process all orders received each month at 5pm on the 30th day. The end to end process requires 4-5 weeks from the 30th of the month.

If you ordered an item on the 14th of March, your silverwork will be included in the commission we action on the 30th of March. Your order will then be ready to send to you within 4-5 weeks of the 30th March.

We engage with our various partners and talented silversmiths to make items in monthly batches. While the silverwork is being completed we receive your horsehair and process and braid it, ready to be fitted when the silver arrives. We are occasionally affected by freight delays, so we are unfortunately unable to make promises to meet special delivery dates.

Australian customers - please be aware that timelines for freight to/from NZ can vary greatly. In addition, horse hair sent to NZ may require fumigation at a typical cost of NZ$35.